Solution 1: Run printer troubleshooter Make sure that your printer is plugged into the power supply and turned on. Check the USB connection (for wired printers) or the wireless connection (for wireless printers). See Get Online and Fix network connection issues in Windows for more. If none of the above steps work, download and run the printing troubleshooter. If you’re still having problems, your printer may need a new driver. Right-click (or press and hold) the Start button, and select Device Manager. Expand Printers, find your printer in the list, right-click (or press and hold) it, then select Update Driver. If your driver doesn't update using the step above, you may need to contact your printer manufacturer directly for updated printer drivers. Solution 2: Print a test page, refer the steps mentioned in the link below - You can print a test page to check if a printer is printing graphics and text correctly. A test page also displays information, such as the printer name, model, and driver software version that can help you troubleshoot printer problems. Print-a-test-page Hope this helps, Peter